> ## Documentation Index
> Fetch the complete documentation index at: https://docs.printery.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact & Support

> Get help with Printery

## Get Help

We're here to help you succeed with Printery! Choose the support option that works best for you:

<CardGroup cols={2}>
  <Card title="Discord Community" icon="discord" href="https://discord.gg/kUJZQEfdUF">
    **Response Time**: Minutes to hours
    **Best For**: Quick questions, tips, community help

    Join 1000+ designers for real-time assistance
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:support@cooderspro.com">
    **Response Time**: Within 24 hours (same-day for Pro)
    **Best For**: Technical issues, billing, detailed questions

    Direct support from our team
  </Card>

  <Card title="GitHub Issues" icon="github" href="https://github.com/coodersio/print-pdf-plugin/issues">
    **Response Time**: Varies
    **Best For**: Bug reports, feature requests

    Public issue tracking
  </Card>

  <Card title="Documentation" icon="book" href="/getting-started/introduction">
    **Response Time**: Instant
    **Best For**: Learning, troubleshooting, reference

    Comprehensive guides and tutorials
  </Card>
</CardGroup>

## Before You Contact Us

To help us help you faster, please:

<AccordionGroup>
  <Accordion title="1. Check the FAQ First" icon="question">
    Most questions are answered in our [FAQ](/troubleshooting/faq).

    Common topics:

    * Installation and setup
    * File size issues
    * Color problems
    * DPI and resolution
    * Export errors
  </Accordion>

  <Accordion title="2. Search Documentation" icon="magnifying-glass">
    Use the search bar at the top of this page to find relevant guides.

    Popular searches:

    * "How to add bleed"
    * "CMYK conversion"
    * "Crop marks"
    * "Export PDF"
  </Accordion>

  <Accordion title="3. Try Basic Troubleshooting" icon="wrench">
    Before reporting a bug:

    * Refresh/restart Figma
    * Clear cache (Help → Troubleshooting → Clear cache)
    * Update the plugin
    * Try in different browser/Desktop app
  </Accordion>
</AccordionGroup>

## Email Support

### What to Include

When emailing [support@cooderspro.com](mailto:support@cooderspro.com), please include:

<Steps>
  <Step title="Subject Line">
    Clear, specific subject:

    * ✅ "Export fails for 100+ page document"
    * ❌ "Help!"
  </Step>

  <Step title="Description">
    Detailed explanation of your issue:

    * What you're trying to do
    * What's happening instead
    * Error messages (exact text or screenshot)
  </Step>

  <Step title="Context">
    * Plugin version
    * Figma version (Desktop or Browser)
    * Operating system
    * File size and complexity
  </Step>

  <Step title="Screenshots">
    If applicable:

    * Plugin interface showing the issue
    * Error messages
    * Your design (if relevant)
  </Step>

  <Step title="Steps to Reproduce">
    Help us understand:

    1. First I did...
    2. Then I...
    3. Then this happened...
  </Step>
</Steps>

### Response Times

| Plan             | First Response    | Resolution        |
| ---------------- | ----------------- | ----------------- |
| **Free**         | Within 48 hours   | Varies            |
| **Pro**          | Same business day | Priority handling |
| **Critical Bug** | ASAP              | Hotfix if needed  |

<Note>
  **Pro users**: Include "PRO" in your subject line for priority handling
</Note>

## Community Support (Discord)

Our Discord community is the fastest way to get help!

### Why Join Discord?

* **Fast responses** - Often minutes, not hours
* **Community expertise** - Learn from other designers
* **Sharing tips** - See how others solve problems
* **Beta access** - Test new features early
* **Networking** - Connect with print designers

### Discord Channels

| Channel               | Purpose                          |
| --------------------- | -------------------------------- |
| **#general**          | General discussion and questions |
| **#help**             | Technical support                |
| **#showcase**         | Share your work                  |
| **#feature-requests** | Suggest new features             |
| **#bug-reports**      | Report issues                    |
| **#tips-and-tricks**  | Community wisdom                 |

<Card title="Join Printery Discord" icon="discord" href="https://discord.gg/kUJZQEfdUF">
  Click here to join our community of 1000+ designers
</Card>

### Discord Etiquette

<AccordionGroup>
  <Accordion title="✅ Do This" icon="check">
    * Search before asking (use Discord search)
    * Provide details and context
    * Share screenshots when helpful
    * Thank people who help
    * Share your solutions when resolved
  </Accordion>

  <Accordion title="❌ Don't Do This" icon="xmark">
    * DM team members directly
    * Post same question in multiple channels
    * Demand immediate responses
    * Share pirated software or hacks
    * Spam or self-promote excessively
  </Accordion>
</AccordionGroup>

## Bug Reports

Found a bug? Help us fix it!

### How to Report

<Tabs>
  <Tab title="GitHub Issues">
    **Best for**: Reproducible bugs, feature requests

    **Steps**:

    1. Go to [GitHub Issues](https://github.com/coodersio/print-pdf-plugin/issues)
    2. Search existing issues first
    3. Click "New Issue"
    4. Fill out template completely
    5. Add labels if appropriate

    **Template**:

    ```markdown theme={null}
    **Describe the bug**
    A clear description of what the bug is.

    **To Reproduce**
    Steps to reproduce:
    1. Go to '...'
    2. Click on '....'
    3. See error

    **Expected behavior**
    What you expected to happen.

    **Screenshots**
    If applicable, add screenshots.

    **Environment**
    - Plugin version:
    - Figma version:
    - OS:
    - Browser (if applicable):

    **Additional context**
    Any other information.
    ```
  </Tab>

  <Tab title="Email">
    **Best for**: Private issues, billing problems

    Email [support@cooderspro.com](mailto:support@cooderspro.com)

    Include same information as GitHub template.
  </Tab>

  <Tab title="Discord">
    **Best for**: Quick issues, verification before reporting

    Post in **#bug-reports** channel

    Include:

    * Brief description
    * Steps to reproduce
    * Screenshot if helpful
  </Tab>
</Tabs>

### Bug Severity Levels

| Level        | Description                            | Response            |
| ------------ | -------------------------------------- | ------------------- |
| **Critical** | Plugin completely broken, data loss    | Immediate hotfix    |
| **High**     | Major feature broken                   | Fix in next patch   |
| **Medium**   | Minor feature issue, workaround exists | Fix in next release |
| **Low**      | Cosmetic, minor inconvenience          | Fix when possible   |

## Feature Requests

Have an idea? We'd love to hear it!

### How to Request

<Steps>
  <Step title="Check Existing Requests">
    Search GitHub Issues and Discord to see if already requested
  </Step>

  <Step title="Provide Details">
    Explain:

    * What you want to do
    * Why it's valuable
    * How you envision it working
    * Who else would benefit
  </Step>

  <Step title="Submit">
    * **GitHub**: [New Feature Request](https://github.com/coodersio/print-pdf-plugin/issues/new)
    * **Discord**: #feature-requests channel
    * **Email**: [support@cooderspro.com](mailto:support@cooderspro.com)
  </Step>

  <Step title="Vote & Discuss">
    Upvote existing requests you support
  </Step>
</Steps>

### What We Prioritize

We consider:

* **User impact**: How many users benefit?
* **Feasibility**: Is it technically possible?
* **Alignment**: Fits our vision for the product?
* **Demand**: How many requests for this feature?
* **Pro vs Free**: Some features may be Pro-only

## Billing & Account

### Billing Questions

Contact [support@cooderspro.com](mailto:support@cooderspro.com) for:

* Invoice requests
* Refund requests
* Subscription changes
* Payment issues
* Tax information

**Include**:

* Your email address used for purchase
* Order number or transaction ID
* Nature of your request

### Refund Policy

* **30-day money-back guarantee** for Pro subscriptions
* No questions asked
* Full refund to original payment method
* Usually processed within 5-7 business days

## Educational & Nonprofit

We offer discounts for:

* **Students** (valid .edu email required)
* **Educational institutions**
* **Registered nonprofits**

**To apply**:

1. Email [support@cooderspro.com](mailto:support@cooderspro.com)
2. Subject: "Educational/Nonprofit Discount Request"
3. Include:
   * Proof of status (student ID, nonprofit documentation)
   * Intended use case
   * Your email for account setup

## Social Media

Stay updated and connect with us:

<CardGroup cols={3}>
  <Card title="Twitter/X" icon="x-twitter" href="https://x.com/coodersio">
    Updates and announcements
  </Card>

  <Card title="GitHub" icon="github" href="https://github.com/coodersio">
    Open source and development
  </Card>

  <Card title="LinkedIn" icon="linkedin" href="https://www.linkedin.com/in/johnson-zou-476a18236">
    Professional network
  </Card>
</CardGroup>

## Office Hours

Want to chat live with the team?

We host **monthly community office hours** on Discord:

* **When**: First Wednesday of each month, 3 PM EST
* **Where**: Discord voice channel
* **Topics**: Q\&A, feature demos, roadmap discussion
* **Duration**: 60 minutes

Announced in Discord #announcements channel.

## Contributing

Want to help improve Printery?

<AccordionGroup>
  <Accordion title="Write Documentation" icon="book">
    Help improve our docs:

    * Fix typos or unclear sections
    * Add examples and use cases
    * Translate to other languages
  </Accordion>

  <Accordion title="Create Templates" icon="file">
    Share your print templates:

    * Business cards
    * Brochures
    * Posters
    * Packaging designs
  </Accordion>

  <Accordion title="Write Tutorials" icon="graduation-cap">
    Create video or written tutorials:

    * Specific techniques
    * Industry use cases
    * Tips and tricks
  </Accordion>

  <Accordion title="Help in Community" icon="hands-helping">
    Answer questions in Discord:

    * Share your expertise
    * Help newcomers
    * Build community
  </Accordion>
</AccordionGroup>

Contact us if you'd like to contribute!

## Business Inquiries

For partnerships, press, or business opportunities:

* **Email**: [support@cooderspro.com](mailto:support@cooderspro.com)
* **Subject**: "Business Inquiry - \[Topic]"

## Privacy & Security

Your privacy is important. See our:

* [Security Policy](/security) - How we protect your data
* Privacy Policy - Data handling practices (coming soon)
* Terms of Service - Usage terms (coming soon)

<Warning>
  **Never share**:

  * Login credentials
  * Payment card numbers
  * Personal sensitive information

  We will never ask for these via email or Discord!
</Warning>

***

## Quick Contact Reference

| Issue Type          | Best Method     | Response Time |
| ------------------- | --------------- | ------------- |
| **Quick Question**  | Discord         | Minutes-Hours |
| **Technical Issue** | Email           | 24-48 hours   |
| **Bug Report**      | GitHub          | Varies        |
| **Feature Request** | GitHub/Discord  | Varies        |
| **Billing**         | Email           | 24 hours      |
| **Emergency**       | Discord + Email | ASAP          |

<Info>
  **Most issues resolved in Discord within an hour!** Join our community for the fastest help.
</Info>