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Documentation Index

Fetch the complete documentation index at: https://docs.printery.app/llms.txt

Use this file to discover all available pages before exploring further.

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Get Help

We’re here to help you succeed with Printery! Choose the support option that works best for you:

Discord Community

Response Time: Minutes to hours Best For: Quick questions, tips, community helpJoin 1000+ designers for real-time assistance

Email Support

Response Time: Within 24 hours (same-day for Pro) Best For: Technical issues, billing, detailed questionsDirect support from our team

GitHub Issues

Response Time: Varies Best For: Bug reports, feature requestsPublic issue tracking

Documentation

Response Time: Instant Best For: Learning, troubleshooting, referenceComprehensive guides and tutorials

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Before You Contact Us

To help us help you faster, please:
Most questions are answered in our FAQ.Common topics:
  • Installation and setup
  • File size issues
  • Color problems
  • DPI and resolution
  • Export errors
Use the search bar at the top of this page to find relevant guides.Popular searches:
  • “How to add bleed”
  • “CMYK conversion”
  • “Crop marks”
  • “Export PDF”
Before reporting a bug:
  • Refresh/restart Figma
  • Clear cache (Help → Troubleshooting → Clear cache)
  • Update the plugin
  • Try in different browser/Desktop app

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Email Support

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What to Include

When emailing support@cooderspro.com, please include:
1

Subject Line

Clear, specific subject:
  • ✅ “Export fails for 100+ page document”
  • ❌ “Help!”
2

Description

Detailed explanation of your issue:
  • What you’re trying to do
  • What’s happening instead
  • Error messages (exact text or screenshot)
3

Context

  • Plugin version
  • Figma version (Desktop or Browser)
  • Operating system
  • File size and complexity
4

Screenshots

If applicable:
  • Plugin interface showing the issue
  • Error messages
  • Your design (if relevant)
5

Steps to Reproduce

Help us understand:
  1. First I did…
  2. Then I…
  3. Then this happened…

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Response Times

PlanFirst ResponseResolution
FreeWithin 48 hoursVaries
ProSame business dayPriority handling
Critical BugASAPHotfix if needed
Pro users: Include “PRO” in your subject line for priority handling

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Community Support (Discord)

Our Discord community is the fastest way to get help!

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Why Join Discord?

  • Fast responses - Often minutes, not hours
  • Community expertise - Learn from other designers
  • Sharing tips - See how others solve problems
  • Beta access - Test new features early
  • Networking - Connect with print designers

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Discord Channels

ChannelPurpose
#generalGeneral discussion and questions
#helpTechnical support
#showcaseShare your work
#feature-requestsSuggest new features
#bug-reportsReport issues
#tips-and-tricksCommunity wisdom

Join Printery Discord

Click here to join our community of 1000+ designers

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Discord Etiquette

  • Search before asking (use Discord search)
  • Provide details and context
  • Share screenshots when helpful
  • Thank people who help
  • Share your solutions when resolved
  • DM team members directly
  • Post same question in multiple channels
  • Demand immediate responses
  • Share pirated software or hacks
  • Spam or self-promote excessively

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Bug Reports

Found a bug? Help us fix it!

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How to Report

Best for: Reproducible bugs, feature requestsSteps:
  1. Go to GitHub Issues
  2. Search existing issues first
  3. Click “New Issue”
  4. Fill out template completely
  5. Add labels if appropriate
Template:
**Describe the bug**
A clear description of what the bug is.

**To Reproduce**
Steps to reproduce:
1. Go to '...'
2. Click on '....'
3. See error

**Expected behavior**
What you expected to happen.

**Screenshots**
If applicable, add screenshots.

**Environment**
- Plugin version:
- Figma version:
- OS:
- Browser (if applicable):

**Additional context**
Any other information.

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Bug Severity Levels

LevelDescriptionResponse
CriticalPlugin completely broken, data lossImmediate hotfix
HighMajor feature brokenFix in next patch
MediumMinor feature issue, workaround existsFix in next release
LowCosmetic, minor inconvenienceFix when possible

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Feature Requests

Have an idea? We’d love to hear it!

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How to Request

1

Check Existing Requests

Search GitHub Issues and Discord to see if already requested
2

Provide Details

Explain:
  • What you want to do
  • Why it’s valuable
  • How you envision it working
  • Who else would benefit
3

Submit

4

Vote & Discuss

Upvote existing requests you support

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What We Prioritize

We consider:
  • User impact: How many users benefit?
  • Feasibility: Is it technically possible?
  • Alignment: Fits our vision for the product?
  • Demand: How many requests for this feature?
  • Pro vs Free: Some features may be Pro-only

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Billing & Account

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Billing Questions

Contact support@cooderspro.com for:
  • Invoice requests
  • Refund requests
  • Subscription changes
  • Payment issues
  • Tax information
Include:
  • Your email address used for purchase
  • Order number or transaction ID
  • Nature of your request

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Refund Policy

  • 30-day money-back guarantee for Pro subscriptions
  • No questions asked
  • Full refund to original payment method
  • Usually processed within 5-7 business days

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Educational & Nonprofit

We offer discounts for:
  • Students (valid .edu email required)
  • Educational institutions
  • Registered nonprofits
To apply:
  1. Email support@cooderspro.com
  2. Subject: “Educational/Nonprofit Discount Request”
  3. Include:
    • Proof of status (student ID, nonprofit documentation)
    • Intended use case
    • Your email for account setup

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Social Media

Stay updated and connect with us:

Twitter/X

Updates and announcements

GitHub

Open source and development

LinkedIn

Professional network

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Office Hours

Want to chat live with the team? We host monthly community office hours on Discord:
  • When: First Wednesday of each month, 3 PM EST
  • Where: Discord voice channel
  • Topics: Q&A, feature demos, roadmap discussion
  • Duration: 60 minutes
Announced in Discord #announcements channel.

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Contributing

Want to help improve Printery?
Help improve our docs:
  • Fix typos or unclear sections
  • Add examples and use cases
  • Translate to other languages
Share your print templates:
  • Business cards
  • Brochures
  • Posters
  • Packaging designs
Create video or written tutorials:
  • Specific techniques
  • Industry use cases
  • Tips and tricks
Answer questions in Discord:
  • Share your expertise
  • Help newcomers
  • Build community
Contact us if you’d like to contribute!

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Business Inquiries

For partnerships, press, or business opportunities:

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Privacy & Security

Your privacy is important. See our:
  • Security Policy - How we protect your data
  • Privacy Policy - Data handling practices (coming soon)
  • Terms of Service - Usage terms (coming soon)
Never share:
  • Login credentials
  • Payment card numbers
  • Personal sensitive information
We will never ask for these via email or Discord!

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Quick Contact Reference

Issue TypeBest MethodResponse Time
Quick QuestionDiscordMinutes-Hours
Technical IssueEmail24-48 hours
Bug ReportGitHubVaries
Feature RequestGitHub/DiscordVaries
BillingEmail24 hours
EmergencyDiscord + EmailASAP
Most issues resolved in Discord within an hour! Join our community for the fastest help.